Completed transaction but no balance

Taral28
Contributor
Contributor
I sold an item on eBay and the buyer completed the payment. I have had emails to say all gone through but yet still nothing in my account. About 30mins later I sold an other two item and they went through fine, balance is pending.. I've never had this issue before, as I've sold on eBay before and balance as gone straight onto my account on PayPal. I'm so confused!
Login to Me Too
1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Taral28

 

Do this first on the transaction that is missing  >>

 

Go and find the transaction in your “my ebay” > click to the right where it says sell similar > don't fill in anything just scroll down to the payments section > look in the paypal box > is the email addy in there correct with no spelling mistakes? If so then it would have been wrong on your finished auctions so come back for more advice.

 

Secondly >>

 

Have you bought anything and paid for it via paypal since the payment should have gone in??
The reason i ask is that if you have funds in your paypal balance and then buy something then paypal will always take from those funds (as that is now the default funding source), rather than from your normal funding source eg bank account or card.

To check go and click on the word "details" next to any recent paypal buying transaction and see if they were funded from your paypal balance ie that buyer payments rather than your normal funding source.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.