Buyer

[jackieGrice]

Hi 

i hope someone can help me because ive just sold something on ebay and the buyer wanted it sent to a different address and stated they would pay the diffences in post and package for next day deliverey , ive done this next day delivery before 1pm as they wanted , told them the figure which is £18.20 difference in postage  and no ive got a problem they  are not willing to pay the difference  what do i do now , Ive been back to the post office to try and cancell  this but it was to late Royal mail have got the item now , 

[PayPal_Maria]

Hi jackieGrice,

If you ever receive a message from a buyer who is looking for you to ship the item to an address that is not on the transaction details page, I would advise you to issue a refund on the original payment and ask the buyer to pay again with the correct shipping address. PayPal offer Seller Protection for bank reversals, unauthorised claims and chargebacks, but one of the criteria is to ship the item to the address supplied by PayPal. Unfortunately, if you ship to a different address, you would not be covered if an issue arose.

If your buyer has not paid for the additional postage, you could use the “Request Money” tab in your PayPal account to send them a money request. This doesn’t guarantee that they will pay it, but it might prompt them to send the funds to you.

For further information on our Seller Protection Programme, please click here.

Hope this helps,
Maria