xoraxt Technology Co.Ltd issues with getting refund!

[mandileemason88]

Has anyone had issues getting refund from xoraxt Technology Co.Ltd? I mailed back my incomplete order back to China on my dime and they denied my refund because the package is stuck in a different part of china and they havent received. First off i shouldn't of even had to mail back my INCOMPLETE order in the first place. So now im out the orginial $46.26 and now $17 for shipping. Someone helppp!

[kernowlass]

@mandileemason88 

Some information would help.

Did you open a paypal dispute?

Which dispute did you open?

Did you escalate to a claim?

Did paypal find in your favour?

Did paypal tell you to return said items?

Did you send them trackable to prove delivery?

Did you provide paypal the tracking number?

Or did you return the items without going via the dispute process?

[Rrromo]

Yes, this company charged me send me a cheap version of what they advertised. 

[kernowlass]

@Rrromo 

This is not your thread and I was not responding to you.