how to appeal the outcome of a dispute as a seller
Mira-nody
New Community Member
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on
May-31-2024
02:05 PM
Hello,
we are electronic document vendors. The customer has filed a dispute and has not received the goods. We documented that the download link was sent, but Paypal erroneously closed the dispute by saying that the goods were not delivered.
Please advise how can I file an appeal. There is no appeal button in the dispute details.
I apologize for the bad English
Thank you for your help and have a nice day
Mira
Labels:
- Labels:
-
Disputes & Chargebacks
1 REPLY 1
kernowlass
Esteemed Advisor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Jun-01-2024
02:52 AM
You can only appeal if you have new information that was not available to paypal at the time that they made their original decision.
https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378
Advice is voluntary.
Kudos / Solution appreciated.

Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
Related Content