g2a refund help

Astronaut_
Contributor
Contributor

G2A dispute refused because transaction is not admissible for a refund. This is the second time the first I did get a refund. Did I file the wrong type. I chatted with them and here is what they had to say. I was buying a gift card

Astronaut__1-1706973822409.png

 

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sorry for french bit, It says "The case has been closed because this transaction is not eligible for buyer protection"

 

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@Astronaut_ 

 

Well it won't be unfortunately.

https://www.paypal.com/ca/legalhub/buyer-protection?locale.x=en_US

 

Ineligible Items and Transactions.

The following items or transactions are not eligible for PayPal’s Purchase Protection program:

  • Real estate, including residential property
  • Vehicles, including, but not limited to, motor vehicles, motorcycles, recreational vehicles, aircraft and boats, except for personally portable light vehicles used for recreational purposes like bicycles and wheeled hoverboards
  • Businesses (when you buy or invest in a business)
  • Industrial machinery used in manufacturing
  • Payments that are equivalent to cash, including stored value items such as gift cards and pre-paid cards
  • Payments made in respect of gold (whether in physical form or in exchange-traded form)
  • Financial products or investments of any kind
  • Gambling, gaming and/or any other activities with an entry fee and a prize
  • Donations, including payments on crowdfunding platforms as well as payments made on crowdlending platforms
  • Payments to a state-run body (except for state-owned enterprises), government agencies or third-parties acting on behalf of state-run bodies or government agencies
  • Payments to any bill payment service
  • Significantly Not as Described claims for wholly or partly custom-made items
  • For Item Not Received claims for physical, tangible items you collect in person or arrange to be collected on your behalf. This includes items bought in a seller’s point-of-sale location, except if you paid for the transaction in-person using PayPal’s goods and services QR code
  • Anything prohibited by PayPal’s Acceptable Use Policy
  • Payments made using PayPal Payouts (formerly Mass Pay)
  • Personal Payments, including payments sent using PayPal's friends and family functionality
  • Payments that you have not sent using your PayPal account
  • Items intended for resale, including single item transactions or transactions that include multiple items

Advice is voluntary.
Kudos / Solution appreciated.
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Astronaut_
Contributor
Contributor
Yeah but it wasent a gift card in the sense of a cash equivalent. It was a valorant points card. It was more like a game code that could be used to get the ingame currency and that is not not tradable for money
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