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Is it easier to write an email or call to settle a dispute? I ordered 3 items from Walmart and I did not received one of my items.
Should be easier and properly to create dispute (and escalate to claim to PayPal team in 1-2 weeks if something goes really weird) from details of that transaction in your account.
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
