You can't use Paypal anymore?

ColenBoyHawk
New Community Member

Hello It says my account has been permanently disabled. I haven't done anything it just said my account was limited for a little bit so i tried putting in my transactions, etc. and it says 'You can't use Paypal anymore" First of all I don't know why my account was limited in the first place and second I need my paypal account back. Please help.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@ColenBoyHawk 


PayPal does review accounts regularly, and any concerns with security, violations of the User Agreement or Acceptable Use Agreement, compliance obligations, etc., could lead to a permanent restriction. Additional information beyond what would have been provided to you in a notification and/or email would not be available due also to security concerns ...in other words they do not give you an exact reason, they just direct you to the user agreement or acceptable use policy. I guess having a reason wouldn't make any difference if they have permanently banned you.

 

You can rarely appeal a permanent ban but if you want to try an appeal then contact customer services.

They 'may' pass it to the back office but the chances of the appeal being successful are slim. Paypal state that the decision is not made lightly and once made is usually final.

https://www.paypal.com/us/cshelp/article/how-do-i-contact-paypal-customer-service--help378


Advice is voluntary.
Kudos / Solution appreciated.
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