Yixi Network Technology Co., Ltd.
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How do I open a dispute with a seller when a purchase goes wrong?
You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).
By opening a dispute, you can communicate directly with your seller to work out a problem transaction.
If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.
These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.
To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.
Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute
Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.
If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.
Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).
https://www.paypal.com/us/webapps/mpp/returns
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.
Advice is voluntary.
Kudos / Solution appreciated.
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File a claim with Paypal immediately. They gave me a bogus tracking number, scam website and posted the shipping carrier and "Manuel".
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Open a dispute in PayPal,it’s the only way that you will get your money back. Once opened the company will say that they have shipped your order and even send a tracking number.do not believe this this, it’s a lie. Open a dispute and then take it higher.PayPal are aware of this company and I got my money back
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Adviced in Social Medaia with "100% Made in USA. Send from Europe". After buying 4 items I get an mail from China. One of four items is broken through cheap packing. Now they refuse to send me a new one or pay the money back.
Now I am waiting for conflict resolution by PayPal.
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I ordered a pair of shoes 7/23/2021. Received 8/18/2021. Not what the online site showed. To be Birkenstock, I knew they were not going to be real thing. However not even the style. Trying to find out how to send back n get refund. I’m in TN.
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