Wrong Tracking Info

[BobaHutt]

On 01/06/23 I ordered 2 long sleeved t-shirts from a company called OnBuy, they arrived not long after with no problem. I then again ordered 2 long sleeved t-shirts from the same company and paid for these items on the 06/06/23. I never received a tracking number email, nor did I receive a confirmation email. I only received a PayPal transaction email for the items. The items never showed up in 'my orders' section of OnBuy but were still in my basket even though I'd paid for them. I then contacted OnBuy and they told me that I would automatically receive a refund within 3-5 days. I never received a refund from OnBuy. So, I then opened a PayPal dispute, PayPal refunded me for one item but not the other. So it was now up to OnBuy to refund me. They got out of refunding me by sending PayPal tracking info for the two items that did arrive that I purchased on the 01/06/23. Obviously, the dates are wrong and the info they've supplied are for 2 items that did arrive on a completely different date.

I then opened another dispute and they once again sent the same tracking info for items that had previously arrived. For some reason, PayPal have difficulty understanding dates even though I've provided them with proof of when I paid for the items that never arrived.

Is there anything I can do about this as I don't want to open yet another dispute only for the same thing to happen again as it's happened twice now.

Thanks

[kernowlass]

@BobaHutt 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a private direct message via Social Media on Facebook, Twitter/X, or Instagram pages.

[BobaHutt]

Thanks for the info. I don't use PayPal often and have become so jaded with the repeated nonsense, I just opened another dispute and got the same and expected result. I don't use social media but will go over the other options tomorrow. Thanks again.