Why is a return I made not being credited back to my PayPal Credit card?

phoenixintx
Contributor
Contributor

I made a purchase online that I ended up returning in February.  I asked Paypal if it had been processed on their end yet, and was given the refund, or so I was told.  The store confirmed the return in early March, no issues.  Until later in March I was re-charged by PayPal credit because they only gave me a provisional credit.  But why was I charged if the store received the item, processed it, and I let Paypal know the details as well?  I dispute has been open in the resolution center for about a month now.  I was chatting today with customer service and was disconnected.  

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@phoenixintx 

 

Try asking paypal credit?


Advice is voluntary.
Kudos / Solution appreciated.
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phoenixintx
Contributor
Contributor
I did. I've been waiting over 6 weeks for a "resolution". When i contacted them last week, it was "disconnected". And all they say is not to worry, everything is working out 🙄
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