Warning-scammer

Alfons46
Contributor
Contributor

I bought a guitar processor on the German sales site kleinanzeigen.de. The seller was "Janeen[Removed]" with the email address "[Removed]". After I paid via Paypal and the product has not arrived, the seller does not respond on the sales page or to direct emails from me. I want to warn about this seller. I am now loosing what I have paid.

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6 REPLIES 6

kernowlass
Esteemed Advisor
Esteemed Advisor

@Alfons46 

 

As long as you didn't use the friends/family option and sent a gift of money then you should have buyer protection.

How to open a paypal dispute is in the link. 

 

https://www.paypal.com/se/cshelp/article/hur-inleder-jag-en-tvist-med-en-s%C3%A4ljare-help160

 

 


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Alfons46
Contributor
Contributor

Unfortunately I used the friends/family option but perhaps PayPal can exclude this user?

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Pierrr17
Contributor
Contributor

Hi, same with me..!

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Pierrr17 

@Alfons46 

 

A friends / family (or gift payment) is intended as a transfer of funds from family or friends to one another. For this reason, there is no processing fee when payment is made with bank or PayPal balance.
However as it is a gift payment, there is also no buyer protection as no goods or services should have been exchanged.

If he was not a close mate or family member you should never use that option as it enables the seller to evade paying his Paypal fees and negates your buyer protection at the same time.

You would also not be able to open a dispute (apart from one citing an unauthorised transaction), which would be automatically closed as you did authorise the initial payment.

Be careful as using that option for purchasing goods is against Paypal rules and can lead to account limitation.

If you funded your Paypal payment via a credit card then contact your card issuer and see if they will help you but unfortunately they may decline as well as it was a gift payment.




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BodhiBalboa
Contributor
Contributor

Hi Alfons, i have the same problem. I bought guitar gear over Kleinanzeigen an made the same experience. It happened at 31 October. I have reported the matter to the police as there are probably more injured parties apart from the two of us Greetings

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BodhiBalboa
Contributor
Contributor
Hi Alfons, i have the same problem. I bought guitar gear over Kleinanzeigen an made the same experience. I happened at 31 October. I have reported the matter to the police as there are probably more injured parties apart from the two of us. Greetings
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