Seller has asked to close case

[karaya]

I opened a dispute, but the seller keeps messaging me through email instead of PayPal asking me to close the case before they can provide a refund. They are saying the only way They can provide a refund as if I close the case. Is this true?

[kernowlass]

@karaya 

If you had to close a case to get a refund then it would be pointless opening one.
NEVER close a dispute / claim until you have a refund.
If the seller issued a refund then that would close the dispute automatically.
If he doesn't escalate to a claim.
Do not close it or he can ignore you and you can't open a second dispute OR re-open a closed one.