Transaction not showing in Activity

[YD15]

I made a transaction as a guest. The seller could not provide the product and in general was just very unhelpful. He asked to to claim refund on Paypal and has been unresponsive since. So I created an account on Paypal but the transaction is not showing in the activity of my account and hence I am not able to raise a dispute. I used the same email address but linked a different card as I had used another person's card for payment at the time.

I can't find any support email id or contact number for my region (India) and the stupid chatbot just asks me to create an account when I am logged into one while chatting.

What can I do? How can I get my refund?

[kernowlass]

@YD15 

If you bought something online with a debit or credit card and didn't log into your Paypal account then of course it won't show on that Paypal account because you bought as a guest buyer.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services and your card issuer to query the transactions.

You ''may'' not have Paypal buyer protection cover as a guest buyer but you can contact customer services and they may be able to assist you by reaching out to the seller for you OR opening a dispute if you are covered by buyer protection.
So If you need help for a guest buyer transaction then you can;

1. Phone Paypal customer services and see if they will help you.
https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--help378
OR
2. Contact your card issuer for a chargeback.