Seller cannot refund until PayPay release hold after dispute

[tavak]

PayPal placed a hold on the funds after I filed a dispute. The Seller says they cannot refund me because PayPal has a hold on the funds from the dispute. The wanted me to close the dispute so that they can refund me. When I we to close the dispute, it says I cannot reopen a dispute on the same item once it is closed, which makes me a little nervous if the seller doesn't refund me. How do I get PayPal to release the hold so that the seller can refund me without closing the dispute? I was going to call the help #, but its 7pm PST on a Friday night and customer service is closed. Do I have to wait until Monday to get this taken care of or am I ok to close the dispute so that they can issue a refund?

[kernowlass]

@tavak 

If they refund they can normally use the held funds plus anything extra ie fee amount coming from their bank account.

The hold is not your problem, if you have escalated to a claim and won the claim then if the seller refuses to refund then paypal will do so under their buyer protection policy and they will take the held funds from the seller.

If you had to close a case to get a refund then it would be pointless opening one.
NEVER close a dispute / claim until you have a refund.
If the seller issued a refund then that would close the dispute automatically.
If he doesn't escalate to a claim.
Do not close it or he can ignore you and you can't open a second dispute OR re-open a closed one.