Ripped off

[Mesmart2]

I purchased a nativity scenes for Christmas. It should have been close to 30" tall. This Justen Trading company sends me cardboard not even 12" high. Paypal WILL NOT get my money back! $79.59 until I send back the piece of cardboard they sent me to Hong Kong! I will have to pay more then the $79.59 just to send them back. Then I can have my money back! Mind you I sent them pictures of what I ordered and what I actually received. Renee the supervisor told me that because they haven't actually seen the product they can't help me. So what was the point in asking me to download pictures when I filed the dispute??? Paypal stinks anymore!! I remember when they worried about their customers! I guess not anymore. I'm going to stop using them. I'm over it! I'm not big on getting ripped off!

[kernowlass]

@Mesmart2 

Did you read up on paypals buyer protection policy before you started to use paypal to buy?

Only the protection they give is not a 100% coverall, you have to risk assess your own transactions.

Sadly it sounds as if you bought tat from China from a Social Media site?

In the event of a dispute you choose your seller and not Paypal so you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country.

Paypal state this >>
IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.

[Mesmart2]

You know darn well that they hide behind other names and you don't always know it's coming from Hong Kong or China. I've they did not send me what was ordered, bottom line.

[kernowlass]

@Mesmart2 

If its on Social Media then its nearly always Asian tat.

And yes you can tell............

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.

[MommyOfSteele]

Yep same! Do you have a web address or anything from the ad we bought these stupid things from?! Mine came tiny AND broken! 😩

[kernowlass]

@MommyOfSteele 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description or you receive a totally different product.

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.

[Mhollinger]

Exactly the same situation here. I had a dispute for over a month and PayPal wouldn't act on it. Finally got the small, cardboard nativity in a ripped box and now PayPal closes the case as delivered