Refund was pending but didn't go through, Paypal says to contact unresponsive seller for re-issue.

[shuribao]

Made a dispute for an item last month and was finally issued a refund by the seller that was pending for the past week. Finally received a message today from Paypal saying that the refund did not go through and that I needed to contact the seller for a re-issue. Problem is the seller has not been responsive at all. Since Paypal is telling me to contact the seller, does that mean they plan to close my case soon (at the moment it is still open) in favour of the seller (since he did issue a refund though it didn't go through)? If so, what can I do to make sure I receive my refund?

[kernowlass · Accepted solution]

@shuribao 

I would contact them and say that the seller is unresponsive and as you won the dispute then you want a refund under their buyer protection guarantee.

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