Possible return address is problem with the result of a dispute?

[Smithmartin]

I have a question: I bought a €550 item with PayPal and when I received it, it was defective, the seller agreed on a return and gave me an address to send it to, when it arrived he said he was on holiday and when he “was back” He said he didn’t receive it and that I will not get my money back, Now I have opened a dispute and I have to send it back, but of course I already sent it back, but not to the same address, can he use this in his advantage? I feel he knew it was defective and tries to get away with it, so maybe he knows his way around paypal disputes better than me? because it’s my first one.

[kernowlass]

@Smithmartin 

Normally to win a claim you have to send the item back to the address Paypal gives you for the return and provide a tracking number to show the item has been delivered.

All you can do is add the tracking number (if you haven't already), and hope they find in your favour.

If not then if you funded your paypal payment via a credit card try a chargeback via your card issuer?