Paypal Scam transferred funds without my knowledge to an unknown Bank account

[Temp20240108X]

Someone was able to hack into my account and withdraw all of my money into an unknown bank account. I have contacted PayPal multiple times and filed many disputes that have all been unsuccessful. Somebody was able to hack into my PayPal and change my original chase account that has been linked to my account forever, and change it to a random account. They proceeded to steal all of my funds from my PayPal without my knowledge. PayPal tells me that there is no sign of “unauthorized use”. Originally PayPal support told me that the new bank account that was added had my name on it. I was told to call chase bank and confirm this, when I did chase bank told me this is not true, and I only have one bank account with my name on it. PayPal should be able to verify that this bank account is not linked to me and notice that this is a scam. This is extremely concerning because it shows that PayPal is not a safe place to keep or hold money in.

All of my friends and family have recently removed money from accounts they had with PayPal. Can anyone Help?

[TriXi_me]

Yeup, they got me too and PayPal is telling me 45 days to review and make a determination, problem is, I work for a bank. Formal complaint has been filed with the CFPB so if PayPal doesn't want to deal with me they can deal with a government regulator that does NOT play AND this is the year the CFPB plans to implement bank regulations for these Fintech companies. Want my advice? Go to www.cfpb.gov and file a complaint. Takes 5 minutes but will make a WORLD of difference.

[themortalsinner]

I have the same problem, but sadly when i tried to file a complaint it's unsuccessful. Is there anyway that i can get my money back?

[ahanna22]

I am currently having this same problem and I highly suspect that PayPal is lying and omitting information in order to keep our money that was stolen. I was told that that Citibank account that my money was being transferred to was in my name, but when I called Citibank, they had NO record of any accounts in my name. When I called PayPal back and told them this, they then proceeded to tell me that the ONLY information they have about the Citibank account is the last 4 digits of the account - no name on the account. (so they lied to me the first time which tells me they lie) When pushed, they told me that they have no way of getting any more information about the Citibank account for security reasons. (SOMEONE at PayPal has to be able to access that information. If they didn't have the information somehow, they wouldn't be able to transfer my money to the account) Also when pushed, they basically told me that my claim was closed because there was no evidence of third party involvement. (So basically they are ONLY going by IP addresses, which they clearly are lying about or aren't correctly getting. They aren't looking into the Citibank account to see if  belongs to a 3rd party, because how can they if they can't get any more info about it for security reasons? That means, PayPal ALLOWED a third party to link a bank account to MY PayPal account, which means PayPal is liable, but I can't prove that the Citibank account is a 3rd party because PayPal won't give me any information about the account. THIS IS VERY SUSPICIOUS! They also told me that their investigation showed that the transactions were "consistent" with my devices. (ie - same IP addresses), which is clearly wrong since no one in my household is stealing money from my PayPal account. This is very suspicious and I plan to contact an attorney. I'm about to go all Erin Brockovich on this. This is clearly happening to many people. Can you say CLASS ACTION?