I am currently having this same problem and I highly suspect that PayPal is lying and omitting information in order to keep our money that was stolen. I was told that that Citibank account that my money was being transferred to was in my name, but when I called Citibank, they had NO record of any accounts in my name. When I called PayPal back and told them this, they then proceeded to tell me that the ONLY information they have about the Citibank account is the last 4 digits of the account - no name on the account. (so they lied to me the first time which tells me they lie) When pushed, they told me that they have no way of getting any more information about the Citibank account for security reasons. (SOMEONE at PayPal has to be able to access that information. If they didn't have the information somehow, they wouldn't be able to transfer my money to the account) Also when pushed, they basically told me that my claim was closed because there was no evidence of third party involvement. (So basically they are ONLY going by IP addresses, which they clearly are lying about or aren't correctly getting. They aren't looking into the Citibank account to see if belongs to a 3rd party, because how can they if they can't get any more info about it for security reasons? That means, PayPal ALLOWED a third party to link a bank account to MY PayPal account, which means PayPal is liable, but I can't prove that the Citibank account is a 3rd party because PayPal won't give me any information about the account. THIS IS VERY SUSPICIOUS! They also told me that their investigation showed that the transactions were "consistent" with my devices. (ie - same IP addresses), which is clearly wrong since no one in my household is stealing money from my PayPal account. This is very suspicious and I plan to contact an attorney. I'm about to go all Erin Brockovich on this. This is clearly happening to many people. Can you say CLASS ACTION?
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