Item not received from Justin trading co limited

[PamrossDarcydog]

Bought clothing from Justen Trading co Limited on 13 of March 2022 transaction number is08R68733AB4762934 and I have not received it, have tried emailing without success, would appreciate any help please 

[kernowlass]

@PamrossDarcydog 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).
https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.

[userbry]

I have same problem, I bought a charger and not get anything. Have you get the refund?

[Roxann_Souci]

Their merchandise is crap. I received an order for two pair of pants. The pants were two different sizes, neither of which were the size I ordered. The zipper colors didn’t even match the fabrics. There were hanging threads all over the merchandise.

[kernowlass]

@Roxann_Souci 

Unfortunately if you buy from a China website on Social Media the items are pretty much always tat.

[Roxann_Souci]

Yes. I should know better. 🤦🏻‍♀️

[Susan165]

Very true... I will never do this again.   This so called company, are scammers.  

[BUSH244]

I ordered a wooden nativity scene mid October, never received it?  Now I am getting the run around and no responses.  So I am guessing I got scammed by Justen Trading Co Limited! And I get PayPal cannot guarantee every company but they sure can get all my info, SS#, banking info etc to extract my money? Has anyone received anything they purchased from these scammers? I have received multiple 'tracking' info, from the UK, Portland OR and now China!?? DO NOT ORDER from Justen Trading Co Limited. I have filed complaint and request for a refund with PayPal, we will see?

[Suz777]

Oh dear, seems I'm in the same boat. Tracking info from the US, now China. Getting nowhere ☹️

[Suz777]

OK I take my words back. I've just got home to find my wooden nativity Scene on the doorstep and it's great. I emailed Shipping 24 who replied saying there had been a mix up in tracking details sent out to customers. I also emailed Justen Trading via this site and got a reply ensuring me it was on its way.