Is Actitech Ltd linked to a fitness app?

[Lauraleibe]

Does anyone know who Actitech are and why they took unauthorised money from my Paypal? Is it possibly a yoga/fitness app I purchased for half the amount (to trial it)and now they are just taking money automatically?!

[JillK8]

Do you have an email address for actitech that you’re able to share please? I’ve just had 30.99 GBP taken from my account - not PayPal sadly 🤦🏼‍♀️

[Temp20231205Y]

No but contact your bank and report as fraud youll get money back from bank and block them from charging you again because they will keep trying to get money from you.

[Skyview1]

In this case the 'Bank' is Paypal, I am really surprised that Paypal would not contact us first to be sure that I have autharised an automatic subscribtion, especially with this number of complaints, I don't feel safe anymore to us Paypal, which I use for decades now.

[kernowlass]

@Skyview1 

Paypal is not a bank, its a payment processor.

If the subscription is set up in your pre-approvements then of course they will pay it for you.

They can't contact every person every time they pay a monthly sub to check its ok, if its in your list they presume it is ok as only you can authorise and add it in there.

A lot of times what happens is people accept a free trial for a product and forget to cancel. As a buyer you must agree to a billing agreement/subscription before a merchant can take a payment from your PayPal account.
If you don't notice during checkout OR don't cancel then it auto renews. Be careful what you are accepting.

Check if you had a subscription set up and cancel it?
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments.''

[Blucy45]

They’ve taken money from me twice this month!! I have their email address but can’t post it on this site. Not allowed.

[saminbarbate]

Hi,

Just saw today that they have taken 38.95 euros from me in June & July, PayPal are refunding me the one, but I am having to fight the other.

You will find their email address in the subscriptions section in your Paypal account

How can PayPal  continue to support companies where we are promised a free or cheap trial, then get  charged monthly. I would never have signed up for this, I printed off the free trail & it was nothing more than page after page of promotional gimmickry.

Good luck

[SkygoddessS]

Could you share the email that you used to write and request refund from ActiTech? Sounds like your challenge to them worked to get your money back. Please do share with us! Thank you so much!

[Slenz]

Oh thanks, I might have to try that because I cancelled months ago and I am still getting charged. Very frustrating.

[Comment123]

Does anyone know how I can get my refund back

[thoyhartfiel]

I too cancelled my membership, but got auto billed recently.  I've emailed the customer service email, and no response.  I also tried to call and that all referred me to their email.  I wish I can get refuned from paypal, but not sure how to handle that.