How to obtain a refund for merchandise that wasn't shipped by seller

moonriver13
Contributor
Contributor

Hi friends! 

 

I'm looking for some help. I made an online purchase at a clothing merchant around Christmas time. They billed through Paypal under "TikTok." The merchandise hasn't shipped yet. Is there a way to file a dispute with Paypal for a refund? Thanks for helping!

 

The Paypal system isn't allowing me to file for a case for resolution because the system claims that the transaction was authorized. The merchant has not shipped the clothing and I do not have any tracking or shipping information either. 

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@moonriver13 

 

Don't file a dispute for unauthorised if you authorised it which you did? You weren't hacked were you? 

 

Open a dispute for non receipt of item as per link.

https://www.paypal.com/ca/cshelp/article/how-do-i-open-a-dispute-with-a-seller-HELP160


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moonriver13
Contributor
Contributor

Hi there @kernowlass ! Thanks for helping! I filed for an unauthorized transaction because the name of the website was for a clothing designer and the charges were to "TikTok." Paypal decided the transaction was authorized. I haven't been able to file for a dispute for non receipt of items because Paypal closed the initial dispute. It's been very frustrating because I haven't received the items. Do you have any other ideas? Thanks! 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@moonriver13 

 

A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal and see if they will open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?


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