Geting "code does not match" error when trying to set up MS Authenticator

donosborn
New Community Member

Hi all.

I recently was hacked and am trying to set up up MFA. I installed the MS Authenticator app on my phone and added my PP acct via the QR code. 

But every time I ender the 6 digit code from the app into PayPal I get "code does not match."

I called PP and they said to try again later. It is now the next day. 

I've tried it in two different browsers and even in a browser on my phone. Same result.

I've uninstalled/reinstalled the MS Authenticator app as well as removed/readded the PP account within the app.

Is there anything else you can think to try other than trying to call PP again? The person I was talking to did not seem to support the authenticator to this level.

I suppose a different authenticator is an option but I don't see why this one won't work. 

thanks.

donosborn_0-1732634276738.png

 

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