Fraud and redress of grievance

robbytom
New Community Member

Hi. I have been scammed $100 to a valid PayPal ID account. I acknowledge that this transaction is authorized and it is my responsibility to be more vigilant. However does PayPal have any recourse to this grievance and am I eligible for any cover or refund? I accept that I may not, as the resolution center has already identified my enquiry as a legitimate authorized transaction (which it is - it is just that it is a scammer) Thank you for any advice.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@robbytom 

 

A dispute for an unauthorised transaction is telling Paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal and see if they will open a second dispute for you.

As long as you paid using the goods/services option you would have Paypal buyer protection for non receipt or not as described.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?


Advice is voluntary.
Kudos / Solution appreciated.
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