Double transaction different cards

[Tiff332]

I have two debit cards on my account one is mine and one is my husband's. Whenever I've made a purchase they are charging both my debit card and my husband's debit card. And the charges stick they don't come off they've been deducted from both of our accounts.. we just happen to notice this. How can I reach out to PayPal to get this rectified.

[kernowlass]

@Tiff332 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a private direct message via Social Media on Facebook, Twitter/X, or Instagram pages.