Dispute Closed Without Refund - I Provided All Requested Documentation

[snew61]

I started a Paypal dispute process that was rejected and closed by Paypal who found that the proof of return I provided was invalid. Here are the facts:

• I ordered and payed $52.61 AUD for two items from an Aliexpress seller
• I received an incorrect item valued at about $2.50 AUD
• I start a dispute with Aliexpress and provided all the requested documentation
• Aliexpress rejected the dispute due to insufficient proof
• I start a dispute with Paypal
• I provided all requested documentation to Paypal
• Under instruction from Paypal, I pay another $17.75 AUD in postage and about $1.59 AUD for a tracked package to return the $2.50 incorrect item to the seller
• I provided Paypal with requested tracking information before the requested date
• I have now paid $71.95 AUD, wasted over an hour of my time and I have absolutely nothing to show for it!
• The tracking information shows the package as out for delivery in China for over 2 weeks, another failure out of my control
• And now Paypal has rejected my claim... what the hell is going on here? 

I want to appeal the case but I can not seem to do that via Paypal's portal that has the case marked as closed.

I thought Paypal was supposed to protect me, not result in me losing even more money and time? 

I have done everything requested by both Aliexpress and Paypal and I have come out of this looking like a fool.

When I returned the incorrect item my gut told me that I was just flushing more cash but my head said Paypal undertook to issue a refund if I returned the incorrect item and provided tracking information, which I did within the required timeframe. 

I am really annoyed (to put it lightly) by Paypal who promised big but have yet to deliver. It has now become a matter of principle.

What can I do to resolve this issue? 

[kernowlass]

@snew61 

Appeal?

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378

or

if you funded your paypal payment via a card then contact your card issuer for a chargeback?

[snew61]

Dispute failed and VISA chargeback request failed because seller provided a photo of a package addressed to me.

[AureliaNobles]

I had the same problem.  I opened a dispute with PayPal , the seller promised a refund after I returned the item.  I spent $61 returning the item after the company refused to supply a return label. first they said when they got the tracking number proving I sent it, then they would give me a refund, then it was once they receive the item.  I waited 2 weeks then contacted PayPal  I sent them all the emails of the seller stating they would give a refund and proof of shipping PayPal sided with the seller.  I appealed and PayPal once again sided with the seller.  now i am out of $333 and don't have the product because i sent it back.  I use PayPal to ensure I get what I order and that my money is safe.  sadly PayPal is not for the consumer