Hello @makelmia,
Welcome to the PayPal community and thank you for your post.
I am sorry to know that unable to neither withdraw nor send money. It seems like the account is limited. Account limitations are placed in situations where we see unusual or suspicious activity, or when we need to collect information necessary for keeping your account open. When we place a limitation, an email is sent to explain the reason for the limitation and what needs to be done to resolve the problem. In most cases, you can find options to resolve the limitation in the Resolution Center. If you've already checked the Resolution Center and still need help, you'll have to reach out to our customer support team through the available options on our website or reach out by Facebook or Twitter so that our advisors can help you accordingly.
I hope this helps.
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