Balserv

[Beatneat]

I don't know who this Balserv company is but they are taking $38.00 a month from my account now for the last three months. It is supposed to be facial recognution software or some such nonsense, but I know I never signed up for that. In fact I deleted all my auto pay except for some charities I donate to and these people somehow avoided that. The Paypal resolution system has been no help. It tells me to contact the merchant first but how likely is a scammer to return my money?

[kernowlass]

@Beatneat 

A lot of times what happens is people accept a free trial for a product and forget to cancel. As a buyer you must agree to a billing agreement/subscription before a merchant can take a payment from your PayPal account.

If you don't notice during checkout OR don't cancel then it auto renews. Be careful what you are accepting.

Check if you had a subscription set up and cancel it?
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments.''