Account limited and I need to close it

[MelissaS199]

My account has been permanently limited due to me being 17 when I signed up (I’m now 33) but they still won’t let me use my account. They said I can close my account and sign up again but I can’t because it won’t let me use the same email address or bank details. How do I get around this?

[kernowlass]

@MelissaS199 

You can't close or remove anything from a permanently limited account.

You would need another email address and funding sources to add to it.

[MelissaS199]

I’ve removed my bank account but it won’t let me remove my email address. The PayPal support agent I spoke to told me I could close the account and I’d be able to use my email address to set up a new account but it won’t let me do that.

[kernowlass]

@MelissaS199 

You were lucky to remove your bank account as normally you can't remove anything from a permanently limited account OR close it.

https://www.paypal.com/uk/cshelp/article/HELP247

From the link.................

It’s not possible to close an account with a remaining balance, an account limitation, or other unresolved issues.