Account limitation

Ageelaudria2
Contributor
Contributor
Hello PayPal, my account was blocked and I really can't figure out the real reason, please reactivate my account please, I have only PayPal account left with me. After fraudulent guys from Africa ripped me off my money and had my account closed it was so sad my PayPal account was closed too, I had about "$2000 on my account, I have tried every possibility to withdraw the money into my bank account, but I don't know who else had access to my account each time I change the password it happens to be something else entirely, like someone had access to my account so changing my password doesn't work for me, it's always something else I had a son who is disabled I need to care for him please PayPal help me out of this. Help me restore my account to get my money out as soon as possible please help 😢.. I tried to create a PayPal account using my son details but the mistake I had made was using my number and adding my bank card to his account just kindly help me out of this! I have called and seems like there won't be any help and I know so well this can be corrected I haven't done anything wrong.
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5 REPLIES 5

kernowlass
Esteemed Advisor
Esteemed Advisor

@Ageelaudria2 

 


You can rarely appeal a permanent ban but if you want to try an appeal then contact customer services.

They 'may' pass it to the back office but the chances of the appeal being successful are slim. Paypal state that the decision is not made lightly and once made is usually final.

 

However if you are banned on 1 paypal account then you are not allowed to open anymore as its you that is banned and not just the 1 paypal account.

https://www.paypal.com/us/cshelp/article/how-do-i-contact-paypal-customer-service--help378


Advice is voluntary.
Kudos / Solution appreciated.
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Ageelaudria2
Contributor
Contributor

Yeah thank you for your response, it happens that last year December I've not been using my PayPal account and I got someone who sent me money for my hospital bills about $2400, since December till April I've been at the hospital. When I sign in my PayPal I use my old password it says incorrect password, I had to reset my password one way or the other because I still have my number active. My yahoo mail account password was changed too, as well as I couldn't receive any email from PayPal, I had to reset everything and all the money that was sent to my account was left with $1, I cried but after few weeks I only had the chance to recall the money back it doesn't have buyer protection but one way or the other PayPal helped me refund my my money and it was there for like 4days my PayPal card has been closed I can't request for new card. I called the PayPal customer care to inform them about this, they said I have to wait for 30days. So while I am waiting for the 30days, my PayPal password was changed again over night I noticed after few days that my money has been taken away to different PayPal account, I report this to PayPal again, they help me refund the money again in which one those those PayPal account messaged me and saying all sort of [Removed] I had to tell him my PayPal account has been used for fraud. While waiting for the card to be available, third time my money start vanishing again. Idk why this is happening I had to report to PayPal so I can use my go2bank to get the money out while doing that my money start missing but I really want to use my go2bank to take the remaining money out before fighting for the rest for more than 5days PayPal did not let me take my money out using my go2bank debit card and account after the status is being confirmed. My money vanished again. I had second thought of using my son PayPal, I had to create his PayPal account, while I use my phone number that was registered on PayPal for my son account too also I add my midflorida debit card that was once connected to my PayPal account to his own, I guess that's where the whole problem starts and I've tried to explained this whole thing to them but they seems not to have interest to look into the case or something. They just want to close the account and stopped me from using paypal for the rest of my life, it's not fair. So sad they doing this and held the remaining funds for 120 days they don't care if that's all I got how do they expect users that use them alone to survive for that long. They should help me, I have a disable son who was shot 17timed few years ago, I need to care for him too. This PayPal decision is too harsh

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Charlott1
Contributor
Contributor
Please I need my business PayPal tag back, so have funds I need to withdraw or refund back to my buyers..😭
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Ageelaudria2 

@Charlott1 

 

Use the link in my first reply to contact customer service which is what I have already advised you to do. 


Advice is voluntary.
Kudos / Solution appreciated.
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Ageelaudria2
Contributor
Contributor
Well I have tried, there is no other way to write them maybe email address or something. I wish I could visit them physically like a bank it's really disheartening they not helping out at all.
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