Account hacked and scam

[GBHGBH1]

My Singapore account was hacked trying to add a link to a bank account and submitted information which I didn't do it. A new link to a new bank account is added and pending confirmation. Suddenly a buyer Ariel [removed] filed a case reported that they haven't received the item (On Cloud shoes) which I didn't sell at all and I am not doing any business at all! I have immediately changed my password and turned on 2-step verification. How do I resolve this opened filed case? I couldn't cancel the transaction as it is on hold now. My account is also now limited. Please help! Thanks!

[kernowlass]

@GBHGBH1 

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