Reference ID: [Removed]
We have been a loyal customer for six years, but our account was suddenly limited three weeks ago without any prior notification or explanation.
Since then, we have tried to reach out for assistance through your live chat, but unfortunately, no agents have been available to help us. Additionally, we could not find an email address to contact your support team directly.
According to your Help Center, there should be a case available in the Resolution Center for us to address, but nothing is visible. We have already sent three messages over the past two weeks, but we have yet to receive a response.
We urgently need your assistance in resolving this matter.
Please let us know the next steps we should take to restore our account.
