$550 item not received- refund from seller keeps failing. 3 months has passed

[mskbliss]

$550 item not received Refund from seller keeps failing and they ignore all contact.

[kernowlass]

@mskbliss 

https://www.paypal.com/au/cshelp/article/how-do-i-lodge-a-dispute-with-a-seller-HELP160

[mskbliss]

Thanks. I’ve done all of this already Many times actually

[kernowlass]

@mskbliss 

Well you can't do it many times as its only x1 dispute per transaction.

So did you open a dispute for non receipt of item? Or another dispute type?

Did you escalate to a claim or did it auto close 20 days after you opening it?

Did the seller provide a tracking number and if so what did it show?  

[mskbliss]

Actually I have done it many times, as each time the refund payment fails, the case gets reopened. So yes, many times.

[kernowlass]

@mskbliss 

Then you didn't open a second dispute did you, it auto opened on refund failure.

However as you haven't answered any of my other questions its best to contact customer services.

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378