does anyone actually work in support

[Shadow_slayer84]

I have found that nobody works at the support center.

Yesterday I tried contacting and the message says:
"All our agents are currently offline. Please try again during business hours
They will return on Wednesday, 1 February at 8:00 Greenwich Mean time". Message sent at 2:30Pm GMT

So today at 8:00 tried to contact again this time message says:

"All our agents are currently offline. Please try again during business hours
They will return on Wednesday, 2 February at 8:00 Greenwich Mean time".

So my question still stands where are the agents?

Joined paypal back in 2003 wonderful to see such a great customer support. Never needed it until now when they limited my account after an address change.

[kernowlass]

@Shadow_slayer84 

Message probably means they are inundated with calls.

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[Shadow_slayer84]

thanks for the info.

Managed to get in contact using facebook. In the end, got sent to the "contact us" section on the PayPal website.

So just going around in circles account is permanently limited with no reason given, they can't delete my card and bank account details (not sure if that is against GDPR) and have told me I can create a new account. No point as I can't use my card currently being used on the locked account.

Oh well, it was nice to use PayPal for 20 years guess I will find alternatives as this account lock is just a complete joke.