You have an account alert does not go away

[jjziets]

I have a big read flag on my dashbaord that say "You have an account alert" If I click on the link it takes me to an page that say "Thank you for providing all the required information.
You’re all set, and your account is back to normal."

it has been like this for over a year now. If not more. the red flag is there but my account works and there is no outstanding information.  How to I get the red flag to go away? 

[PayPal_Donna]

Hello @jjziets,

Welcome to the PayPal community and thank you for your post.

It sounds like there may be a limitation on your account and the best thing to do would be to give our Customer Care department a quick call.

You can do this by going to the ‘Contact Us’ link at the bottom of every PayPal page. You will then see what contact options are available to you. 

-Donna

[jjziets]

I will have to call again tomorrow.  I just sit in a queue for hours.   I have tried the messages centre and once I got past the Paypal Assistant and the agent said my account is fine. They then escalated my case to your technical department and the tech support also said my account is fine but I need too send a screenshot which I did. I never got a response. 

Yesterday I get an email saying my account is now limited. "Your PayPal account has been limited" If I click on the link it says "Thank you for providing the required information." 

I am unable to use my account now. Clicking on the support message centre I just get stuck in a loop again. The Paypal assistant just ask me over and over to repeat my question. 

I will all again tomorrow. 

Im not able to contact your support as the Paypal Assistant just ask me over and over to repeat the question. This is hopeless.