We have been excluded for an unknown reason.no waycto find out

[ADCpaul]

Exclusion with no reason . What to do?

[kernowlass]

@ADCpaul 

You need to contact customer services to resolve any limitation or account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[ADCpaul]

Thank you. We are treated as criminals and cannot get the beginning of an explanation. Even in Putin's Russia, this would not happen! I waited 40 minutes on the phone, sent messages and get an answer that they have no obligation to give me the reason!!

[kernowlass]

@ADCpaul 

No, they don't legally have to give you a reason but to be honest they don't ban you for 0 reason.

What would be the point as they want folks to use paypal accounts as that is how they make their money.

Here are some ''possible'' reasons.

Most common reasons for an account limitation are:-

1. You have a previously limited account (temporary or permanent) and you have tried to open a new account and not resolved the issues with the other account first.
2. Using a VPN.
3. Not being in the country where you have opened a Paypal account.
4. Being under 18 / minor account.
5. Having 2 Paypal accounts or more of the same account type.
6. Not having your legal name on your Paypal account.
7. Selling items (often virtual or digital) that Paypal consider a high risk of disputes/chargebacks OR items that violate their acceptable use policy.
8. Using the friends/family option for sales transactions to try and evade Paypal fees and risk of disputes.
9. Violating their acceptable use policy as per link.

https://www.paypal.com/us/legalhub/acceptableuse-full?locale.x=en_US

10. Too many disputes/claims.

[ADCpaul]

Thank you so much. I have been trying hard but did not find a possible reason. A bit frustrating and very unpleasant to be treated as a criminal! But I was offering my customers to pay by Paypal but there several other channels. I will however send a letter to their Legal Dept and make some bad publicity, with no illusions on the result