Unrealistic PayPal demands In Resolution Form

[jeannieb10]

I ordered two pairs of sandals from a Marketplace seller (inckwp, Co., LTD) that were pictured and listed as a famous brand: a so-called flash sale. I used my PayPal for the $76.47 payment; product received a month later was cheap vinyl, not a brand, not leather, etc. There were numerous buyers on Facebook who had same experience. Numerous scammer alerts and reviews on Google.  I contacted them, through support, sent pictures, asked for a refund. They informed me that it was very expensive to ship items back so they offered me $12 USD.  Today I spent near 2 hours filling out required forms in Resolution Center. Because there were 2 pairs of shoes I had to filI out every box twice. I searched internet, used every web link I could find but none were still valid for this seller. There are ads I strongly  suspect are same scammers but I can't prove it.  After repeatedly typing them in and having PayPal kick them back I was kicked off and lost all my work.  What am I supposed to do? I have been a PayPal user since early days and I always trusted that I had recourse for fraud: support if I was scammed. or cheated. 

[sharpiemarker]

@jeannieb10 

It’s not unrealistic to enter the items disputed. It’s just that the forms are not work properly unfortunately. Try clearing browser cache and cookies, restart device or use a different browser.

You can also either call customer service and have them open a dispute for you or skip the PayPal dispute altogether by disputing through your card issuer instead, if you paid with card.

https://www.paypal.com/us/smarthelp/contact-us      

Scroll down to click “Message Us” or “Call Us” option on the bottom.

Or reach out to PayPal at Facebook or Twitter:    

PayPal on Facebook

PayPal on Twitter

[ScaryPantsGuy]

To be entirely honest with you, if you're referring to FB Marketplace, it's something of a disaster in regards to doing any sort of online business with them. 

My credit union fraud rep mentioned that it seemed like there were two competing billpay systems in FB, as if one was added on top of the other one, and one of them is broken, to the point where I somehow paid a guy for a product I was simply looking at, with the scammer in question simply blocking me after he stole my money.

FB shut down my billpay account after I got my credit union involved (I was actually happy for them to ban me from using it ever again) to retrieve the money, never mind the scammer in question still has an active account, has scammed dozens of people the same way through Marketplace, and nothing has ever happened to the guy, nor has anything been fixed.

If you're going to use FB Marketplace, only buy things you can put your fingers on and buy locally, as FB is pretty much on life support these days, nobody is fixing the site...or it's being done that way on purpose.