Unauthorised transaction

[true-spirit]

I am unable to access PayPal Resolution Centre and keep getting error messages.  The telephone number just kept giving me recorded choices and telling me to use Resolution Centre!!! I have been getting nowhere for weeks. I had money paid into my account under a similar but different name and am unable to report it.  The money was paid in in sterling pounds and I was sent a payment request in dollars.  I cancelled the payment request but the original payment in still shows on my account.  The shipping address was in Colombia!!!! HELP 

[PayPal_Joy · Accepted solution]

Hi @true-spirit,

I'm sorry to hear that you've been unable to access the Resolution Center and you're having trouble reaching us. I can certainly understand how frustrating this would be!

I suggest contacting us to provide additional details. Since you've been unable to reach us by phone, you can also reach us by sending a private message on Facebook or a direct message on Twitter.

I hope this helps!

[true-spirit]

Thank you.  I was finally able to speak to an agent and get the matter sorted out.  Your Resolution Centre has not been working for several weeks.