Suspected scam email

Sjeesss
New Community Member

Received an email titled request for payment with the following body as per below. Layout, design, sender email address all seem legit, but still suspect this is a scam. No activity showing in my account as well. Can i just delete this email or should i take action? CAITLIN [removed]sent you a money request NOTE FROM CAITLIN [removed]: quote We've detected that your PayPal account has been accessed fraudulently. If you did not make this transaction, please call us at toll free number [Removed. Phone #s not permitted]to cancel and claim a refund. If this is not the case, you will be charged $500. 00 today. Within the automated deduction of the amount, this transaction will reflect on PayPal activity after 24 hours. Our Service Hours: (07:00 a. m. to 06:00 p. m. Pacific Time, Monday through Friday).

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@Sjeesss 

 

If its a spoof then NEVER USE ANY LINK OR ANY PHONE NUMBER.

Firstly if the email/text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email/text to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

Also if they ask you to call the number in the email then it would be fake paypal agents trying to scam you for money to 'fix' something. 

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email / download an attachment OR phone them on a number in an email, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/smarthelp/article/how-do-i-spot-and-report-a-fake%2C-fraudulent%2C-or-phis...
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity




Advice is voluntary.
Kudos / Solution appreciated.
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weavcaro
Contributor
Contributor

I got a similar one today, but mine did say my name. I want to delete it. I have gotten three fraudulent emails, and it has all happened since I put the "donate" button on my website. I removed it long ago, but I still get these. I had this account very early on in PayPal history, and it only happened after I did that. 

 

MINE DID SAY MY NAME THOUGH> that is different from the person who described it above. 

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