Service stopped

[perezas]

Suddenly Paypal Blocked my account and placed on hold my balance for up to 180 days after being a loyal customer for over 15 yrs. They provided NO explanation on the reason for blocking their services to me, other that that I violated their service agreement. No specific information was provided. No email was sent to me. I just got that message when loging in to my ex-account. I strongly believe this is an error since I have not done anything bad. When contacted them over the phone, the rep didn’t have any explanation or details about the reason for such unilateral determination from Paypal. This is frustrating but I truly can live without Paypal.

[kernowlass]

@perezas 

Most common reasons for an account limitation are:-

1. You have a previously limited account (temporary or permanent) and you have tried to open a new account and not resolved the issues with the other account first.
2. Using a VPN.
3. Not being in the country where you have opened a Paypal account.
4. Being under 18 / minor account.
5. Having 2 Paypal accounts or more of the same account type.
6. Not having your legal name on your Paypal account.
7. Selling items (often virtual or digital) that Paypal consider a high risk of disputes/chargebacks OR items that violate their acceptable use policy.
8. Using the friends/family option for sales transactions to try and evade Paypal fees and risk of disputes.

If none of those then.........

You need to contact customer services to resolve any limitation or account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.