Seller posted fake package to fake address.

[Sku77s]

Purchased an item. Seller claims delivery, I have the entire USPS Intranet log for the fake package that was sent to a faked address so they could claim having actually delivered anything but I would have no item to prove it wasn't right.
The item was ORIGINALLY posted to the wrong address intentionally so my receiving it would be impossible. I have the actual address it was sent to as well as the invoice that lists the proper address as per the invoice and PayPal's own documents.
The item is still listed as awaiting shipment as well buy the actual seller not its third part LLC shell.
Who do I have to beg at Paypal to take a look at these documents to as even the USPS is willing to CC in on this because they didn't deliver anything to me and are tired of the local fraud already.

AGAIN :: I have proof the item was posted completely wrong. The seller is claiming delivery even though this is MILES away, as well as the documents from USPS to prove the posting was wrong from the packages point of origin. It was sent as such intentionally to defraud me of my money.

[kernowlass]

@Sku77s 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.

If you need Paypal to get involved. PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. THEY DON'T HAVE TO SAY WHICH ADDRESS IT WAS SENT TO, JUST THAT IT WAS NOT DELIVERED TO YOUR ADDRESS.

Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that put it all in the dispute information field before you escalate to a claim. 

You also have the option to contact your card issuer if you funded your Paypal payment that way and see if they will do a chargeback for you?

[Sku77s]

I have all the required information including screenshots that include dates and emails of PayPal's own invoice also dated, listing the proper shipping address. These are attached multiple times in the dispute chat. Along with the obviously wrong address U.S.P.S. was given by the seller. The entire USPS Intranet data is attached in .pdf form. All things proved and also posted multiple times. All the seller has to do it seems is send a usps page stating delivery: Note : the location of delivery isn't listed here amd Paypal isnt asking as the burden of proof is on me. I've accomplished that. I had to contact usps to find the address it was address to which is miles away. Suddenly the balls in my court every time even though I have proof it was shipped to an entirely wrong address and it's the buyers fault due to intentionally putting the wrong address and shipping a padded envelope. The local USPS official is a friend of mine and gave me all the information needed. Tldr. Proof has been provided but clicking the attachment is to much to ask even though I was asked to attach it. Beats me. My issue now is moving this up to a CLAIM so a person at PayPal is at least encouraged to read my side of things instead of just happily stamping OK as long as the word delivered appears never looking deeper. The option never appears on the resolution page and the chat bot is keyed to not, or is not just by coincidence responding properly to its own elevate option for the dispute. Even paypals own instructions of clicking CLAIM aren't available in the dispute screen or resolution page where the faq/guide suggests it should be. As time is running out I want this moved to CLAIMS a.s.a.p. I've turned here as the faqs and guides are misleading and the chat bot fails even though it offers the option. I say keyed to fail because it offers that option but depending on how many times you click the answer varies. From the bot not understanding it's own options to not having agents available which shouldn't be needed simply to elevate a resolution. According to PayPals own documentation the options here somewhere.

[Gaminguru]

I got scammed also website oncloouds.com sneakers (original cost $150 ) 2 pairs for 79.98 I bit but din't notice the spelling after it was to late I noticed the spelling they also sent me 3 different invoices that the  product was delivered there were all from previous stuff that was delivered that means that someone is working on inside through our community website name not permitted they sent me another with the reply going to [removed] that said I was denied I have tried to talk to someone from pay-pal loll.... almost impossible I have even went on yahoo finance and put comments on the stock website that were deleted hoping I could get a call it seems almost like they are part of the scam or someone high up is the band leader the only footprints I found were the 3 different edited invoices and registrar icann/whois they got everything covered up except they attached known spammer/scammer/telemarketer telephone number in Arizona [Removed. Phone #s not permitted]this scam is still in its early stages website registered 3/11/2022 I'm knot worried about the $80 bucks I can afford it but I want to put a stop to it to the poor people that cant.Any suggestion to go any further i'm listening i'am retired programmer and got lots of free time

Mike G 

[Sku77s · Accepted solution]

Hello Kernowlass

Took your advice and tried calling Paypal today only to discover an automated service telling me that the other automated service was automatically servicing the dispute already and it would all be automatically resolved. Automagically realized I was yet again going to find an absolute absence of any ability to escalate to a Claim.

At this point the vast cross-country SMS track that Paypal is wanting us to run in-order to get a set of human eyes on our issues is a bit disheartening to put it lightly. Twitter, Facebook, Phone, Chat, and back again is getting on to a Tolkien level adventure here, and at least Balrog had the decency of having a real conversation that one time in Moria. Though maybe PayPal is onto something here: what would have happened if Gandalf had to @ the Balrog on 4 different SMS sites before the real showdown. A lot more build up and aggravation that's for sure. Miss opportunity there right?

But I digress away from the humor and poking fun toward the real issue here.

The Chat bot literally fails its own commands. Giving me the option to escalate then screaming for a dictionary as it no longer understands the word.
The Facebook Messenger literally stops responding once it knows you want help with a dispute. Like stops receiving messages entirely and has stayed that way for a whole 24 hours now.
The Phone number is just an automated reading of how they will allow the automated service to handle everything, but that's a dead end anyway as I can't send an attached USPS file through a voice conversation.

Where do I turn to hand over the evidence PayPal has themselves asked for in order to provide the safe and encouraging marketplace they claim to want? At some point it needs to be admitted that PayPal has no real customer support and in fact has an ill-coded A.rtificial I.rresponsibility handing that particular department.

TL:DR// PayPals own advice for seeking help: Chat Bot, FB Messenger, Phone Number have all failed. Next option is making a Twitter account to @ someone for help in 2022? Welcome to the future of PayPal I guess. Can I get a late 80's style outlook e-mail? Something reliable where I can send the attachment PayPal has asked for, to prove facts they obviously have zero interest in reading. Because we all can see PayPal doesn't have a dog in this fight they just rent the kennels.


UPDATE:: I quite literally spammed the chat bot with the word Escalate. If it plays ignorant just keep typing escalate and repeating those steps it seems, until they fix that to I guess. Just got the email from a lovely employee named Janice from PayPal. Throw a fit and spam every point of contact PayPal gives you. That's how I finally got through. Spam escalate at the bots on messenger and facebook and it seems it will work eventually.

[kernowlass]

@Sku77s 

Sorry didn't work for you but many, many folk on here have contacted customer services by phone and been refunded.

Maybe try again using the guest option and not logging in and then get through that way?

All I can say is I would not give up.

[Vnumcca]

How did you do this? I got scammed out of $150. Purchased a phone on marketplace. As soon as I paid her she blocked me on Fb and PayPal and neither will do anything about it. So, theft and making fake accounts to steal money is allowed? Great business practice. I’m A disabled single mom! That was A LOT of money for me! I won’t stop until I get it back!

[kernowlass]

@Vnumcca 

How did you pay? Friends/family OR goods/services?

How did you fund the paypal payment?

Did you open a dispute and if so which one did you open?

Did you escalate to a claim?

Did you lose because of fake tracking, if not what happened?

If you want advice then give some information, telling us you are a single mum is irrelevant to us as regards helping and giving advice.

[Sku77s]

@Vnumccaas this topic is focused on the buyer shipping to a faked address and escalating that fraud to a claim, not blocking me or any facebook market nightmares I'm not sure I'll be of much help but here are my thoughts and what I would do.

Firstly, I would be extremely cautious of ever purchasing anything through any open messenger 'marketplace' something I never use for the exact reason you've mentioned. Its a nightmare, like a pawnshop with no owner basically an absolute free-for-all leading to far worse than scams. Even this instance which I've hopefully come to a successful resolution to is one in which I had to open support tickets on multiple sites to make any progress. This case was from an admittedly very shady closing-sale website, not a SMS Sales Platform which I consider to be even less trustworthy.

As mentioned by @kernowlass there is a lot of information needed and I worry that if you've made a purchase on a any style of messenger market and the other party blocked you there will be issues in gathering the needed documents. This is why I prefer sites that email invoices and using shipping services instead of receiving any item in person. This ensures there is further documentation that should factually support any issues taken on either side.

In short my advice would be take a breather, then go and takes pictures of everything directly involving the sale as well as checking for the invoice/sales receipt to begin any claim. Rushing the process could lead to a mistake on your end and losing any chance of even starting a resolution process. I should clarify for my dispute had all the documentation I could gather before I even bothered to try a dispute let alone a claim.

As the seller only needs to show a lets admit here very very vague form of the buyer having maybe potentially received something to settle a dispute in their favor any item that you were to receive in person is probably a write-off. As the buyer needs to gather proof to show they received nothing, I would take great care to have any supporting evidence attached and ready to send. Then creating a new post if any further issues arise so they can be handled and not lost as a response to a answered thread.