Seller fraud

[pammapam]

Hello everyone, I had no idea that disputes need to be escalated for PayPal to check them. This info wasn't visible, found out only after the case was closed. What should I do now? 1. Seller didn't issue an invoice as I asked multiple times, made me transfer to personal account. 2. Told me deadline for creating website was within 2-3 business days, but he actually started to do what I asked only after several weeks when I opened the dispute (before opening I didn't revoke access to my hosting, and for 24 hours after he got dispute info, he made some steps I asked long time before). Moreover, he download hundreds of irrelevant images to my hosting, including dozens of selfies of 2 different men. My website is about company's discounts. In a dispute, he started lying that those were dummy images for testing, but he literally spammed my hosting with irrelevant images, logos, etc. 3. Dispute was closed, and I don't understand how to open another one, seems it impossible, please advise me what I can do further to solve this.

[kernowlass]

@pammapam 

When you open a dispute you get an email telling you about how it works and that you must escalate it because if it auto closes you can't re-open it or start another one unfortunately.

If also shows you the escalate option in the resolution centre.

You could reach out to customer services and see if they will open a second one for you but personally I doubt it.

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[pammapam]

Hello, thanks a lot for your help! I found out that the seller already got money from PayPal, we negotiated a partial refund, but the seller disappeared. Will try to reach out to PayPal.