Seller Provided Fake Tracking Info - How do I take further action?

[Rpm0024]

Seller provided fake tracking information for my order and now has photoshopped tracking information, I don't see any options to get my money back in the resolution center and I haven't received a response from the contact us page, what's next? Only options I'm seeing in the resolution center are to close the case which I do not intend to do.

[Panda1960]

This has happened to me also. Scam sellers also send some trinket to get a tracking number. When it has a tracking number, PayPal closes the case no matter what you received. I received a set of luggage that was placed in my mailbox. I tried reasoning with them that a set of luggage will not fit in a mailbox, but to no avail.

[Rpm0024]

so you ended up not getting your money back?? Wow. What is the point of buyers protection if it doesn't protect you? They provided shipping information from before I even sent the money with delivery before we even had made the deal. Insane!!!!

[kernowlass]

@Rpm0024 

'Paypal is just a payment processor that gives you 'some' buyer and 'some' seller protection.
So disputes for non receipt of item are mostly automated. Seller provides tracking that shows delivery = seller wins.
So then its your turn to do some work to assist Paypal in recovering your purchase price from your seller.

Firstly ring Paypal customer services and tell them that the number is fake or that the item was shown as shipped before you purchased it. With that information they may well just issue you a refund.

Secondly if they don't then... APPEAL
To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. THEY DON'T HAVE TO SAY WHICH ADDRESS IT WAS SENT TO, JUST THAT IT WAS NOT DELIVERED TO YOUR ADDRESS.

Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click contact at the bottom of the page, or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your Paypal payment that way and see if they will do a chargeback for you?