Resolution Center is not helping

New Community Member
I ordered a duvet on Etsy and what I received is a totally different color. The seller will refund if I ship back but shipping cost is over $300 and the duvet only cost $121. The seller sent it with free shipping so I’m trying to get a prepaid shipping label. PayPal keeps asking me for the tracking number showing my return. I keep telling them I can’t afford to ship it back without a prepaid label. It’s as if they don’t read the messages that have gone back and forth since Dec 1st! I’m so frustrated! Anyone have any suggestions??
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Esteemed Advisor
Esteemed Advisor



In the event of a dispute you choose your seller and not Paypal so you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country.

Paypal state this >>
IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur.

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.

Advice is voluntary.
Kudos / Solution appreciated.
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