I've had an email that looks fraudulent about someone trying to authorise a £600 payment. I cannot get through to anyone at paypal though. I just keep been sent around in circles by their stupid bot / messaging chat function. How do I actually contact someone at PayPal. The email seems to have come from the same email address I get my normal paypal emails from although it uses the wrong name to address me.
If its a spoof then NEVER USE ANY LINK OR ANY PHONE NUMBER.
Firstly if the email/text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.
Secondly if there was a link OR attachment in that email/text to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.
Also if they ask you to call the number in the email then it would be fake paypal agents trying to scam you for money to 'fix' something.
If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email / download an attachment OR phone them on a number in an email, they would direct you to log in normally and go to the resolution or the message centre for more information.
