Permanent BAN / limited account.

[ycharb]

Got a permanent ban / limitation and account blocked or terminated without any good reasons..

I've had an account for YEARS, in good standing,etc. Never had a problem.

I've sent quite a bit of money back in late 2017 to a few people for a project.

They sent me that thorough identity confirmation process to keep going.

Submitted all documents, all were accepted, except the proof of identity was rejected multiple times.

The document they ask doesn't exist with the date of birth on it, in Quebec, Canada.

And I believe some other people around the world have been having trouble with this process as well.

After trying to contact them by e-mail, without any responses, I called.

They said that my account was terminated.

I asked to get access to my money in the account and I got it transfered to my bank not long after, no problem there.

I also asked what I need to do to keep using PayPal.

"I have to create a new account?" The girl on the phone said yes.

I did, now this account not long after sending and receiving some money, got permanently limited.

I cannot use PayPal anymore, ever, for the rest of my life.

I called twice so far.. no specific reason given, other than "business decision".

People on the phone being rude. Unheplful.

I feel like I'm being treated as a criminal or a scammer?

PayPal is just a great service and useful. And I need it to receive money for business and personal matters.

What have you become?

All this process was caused ENTERILY by PayPal itself, revoking access to some people, almost at random, to their services.

I'm pretty sure I'm not the only one here.

I don't know if anyone got out of this mess and had success getting access to their service again.

Please. Help.

[Tiffynokr51]

Then scroll all the way down to contact us and click on the call us and they give you a one time code you have to punch in when you call and they will resubmit it so you can send them the papers.

[Jayk_47]

I have been a PayPal user since 2002. I went to make a payment just like last year, and the year before to Macrumors Forum subscription. I immediately got a “your account has been permanent limited. There is nothing in resolution, or anything I can do. I phoned them and asked and they say they can’t tell me. I told them I have done nothing wrong, and it’s the same payment I have made before. I am so mad. I asked them if I could appeal and they said there is nothing they can do.

This is so wrong. I have read a few other posts similar and can understand. I said the same thing you must have some AI doing this for you and not a real person. So you should let people appeal it or find resolution. 

Very frustrated right now

[Tiffynokr51]

You can appeal it and they will send it to the people who make the decisions...I found it don't make a damn difference because once you send them everything they ask for to resolve the issue they come up with another reason as to why. It's a bunch of **bleep**. They are lying thieves. Karma is a **bleep** and that just so happens to be my lawyers name.

[ingochrist]

There is a class action lawsuit, anyone here should join:

https://topclassactions.com/lawsuit-settlements/money/paypal-unlawfully-seizes-account-funds-class-a...

[ingochrist]

The PayPal Class Action Lawsuit is Lena Evans, et al. v. PayPal Inc., Case No. 5:22-cv-00248, in the U.S. District Court for the Northern District of California.

[DebbieK3]

How can we all join the class action lawsuit?!

[Gaussman]

Great, finally there's a Lawsuit started!  Kudos!

[Calavera2022]

I been with PayPal since 2008 and according to them I violated their terms somehow. I called today to see why I was banned and the operator told me she had no info why...I dont think I will be wasting much time with this nonsense anymore, if PayPal does not want my business then so be it. I only hate how they keep my bank/card information stored on their site 😡.

[Temp20221020K]

Hello PayPal community, Please note that my account was permanently limited in October 2021 for some reason but at that time I had $104 in my account. When my account was limited I received a mail that after 6 months you will be able to withdraw your amount and you will be notified by mail. But I haven't received any mail yet. I have completed 6 months so allow me to transfer my $ 104 amount from Paypal. Thanks

[Technos_USA]

This happened to me, today. No notification, no warning, nothin’. Been a user for close to probably 20 years with no issues. Called their “customer service” and was told we were “parting ways” and that “it’s not telling me why”. I have absolutely no idea. Just thankful I don’t have any money in the account at the moment. Very shady business practices, PayPal. I hope you collapse.