Paypal has been holding my funds hostage for over 250 days

[Tokens_invaders]

Hello everyone,
Since 16/02/2022 Paypal is holding my company's funds hostage. Customers have paid for services, invoices to support it, and Paypal has decided unilaterally to close our account. After numerous messages to the support which is more inefficient than useless we are explained that the account has been limited for 180 days. No way to recover the funds before mid-August 2022. Once the deadline passed, we contact Paypal again in the hope of recovering OUR funds, and the same answer, please wait 180 days. Is there a competent person in this company who can understand our problem or are they all incompetent?

For your information, we want our account to be permanently closed and our money returned to us. We are talking about 4 000€.

[kernowlass]

@Tokens_invaders 

If you have been told your Paypal account has been permanently limited then Paypal tends to hold any funds for 180 days. This is the same time frame that buyers have to open Paypal disputes.

If no disputes are opened in 180 days then normally you are allowed to withdraw the funds. That is as long as you are over 18, account is in your legal name and the account is registered in the country where you reside.

Sometimes they confiscate funds under this policy.
https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#actions

Paypal also may request further documentation from you before you can withdraw those funds.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[Tokens_invaders]

Hello,

We are well past the 180 day period in which a claim can be made.

No documents are requested. We had already provided all the company's documents when we opened the account.

Do you have the link to the live chat because I can't find it? For the phone we are always on a robot, same for the messaging.

I'm going to post on social networks until I get someone who can read our message and not copy and paste an auto answer.
Thanks