Paypal claim closed on their end but still opened on my end?

[nojass]

Paypal claim closed on their end but still opened on my end? Is there something on my end I need to do or is paypal. He sent me a picture of the case being closed but there are multiple cases but on his side its just 1 large case worth 415$ which makes sense as the cases combined are 415$. Does paypal merge all claims into one? Please help.

[PayPal_Olivia]

Hi @nojass,

Thank you for your post, and welcome to the community! The image from their side shows all the closed cases in their account, but the cut off part shows that there is at least one open case. Since they have closed cases highlighted, only the closed ones are showing. If that's not the reason for the discrepancy, there may indeed be something showing incorrectly. You can contact customer service to investigate further. Click Contact at the bottom of the PayPal website to see your contact options.

I hope this helps!

Olivia