Payment is waiting.

Traknik
Contributor
Contributor

So, Unity Technologies have send me an x amount of money to my Paypal account and for some reason the money is stuck somewhere. I got an email form Paypal saying that I needed to go to my account and then to Resolution Center and provide the missing information. But is turns out that in the Resolution Center there is nothing. This would be my first transaction and its like Paypal doesn't do its part in informing their customers about the necessary steps to receive money, its like you have to dig to find info about this instead of having a permanent warning in your account that tells you that your payment profile isn't ready yet.

is there and quick way around this? or do i just have to wait until paypal send the money back to the sender in like a month.

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5 REPLIES 5

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Traknik 

 

If you’re in India, complete your KYC:

https://www.paypal.com/in/webapps/mpp/know-your-customer

 

If in the US, link a bank account to verify your account to withdraw immediately upon Accepting the money or choose Keep it in PayPal and verify your identity (name, address, DOB, SSN/tax ID number).


Kudos & Solved are greatly appreciated. 🙂
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Traknik
Contributor
Contributor

I'm in Chile. Also, completing the KYC would instantly release my money? or is it more like a chance?

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kernowlass
Esteemed Advisor
Esteemed Advisor

Traknik
Contributor
Contributor

Yes, I know about Tenpo but to withdraw money first i need money in my paypal account. So as long as paypal continues to block my incoming transactions that wont be possible.

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Traknik 

Go through the steps to verify your account again:

https://www.paypal.com/cl/smarthelp/article/how-do-i-verify-my-paypal-account-faq444

 

Then contact customer services during business hours to investigate the notification:

https://www.paypal.com/cl/smarthelp/contact-us      

Click “Message Us” or “Call Us” option on the bottom.   

Customer Service Hours

  • 6:00 AM PT to 6:00 PM PT Monday through Sunday

 

Or reach out to PayPal at Facebook or Twitter:    

PayPal on Facebook

PayPal on Twitter


Kudos & Solved are greatly appreciated. 🙂
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