PayPal refused to refund me after my account was hacked into, claim closed and can't open a new one

[zerutonii]

My account was somehow hacked into and multiple transactions happened in Germany. It should be clear that I didn't make these transactions as I am in Australia, my bank details are from Australia, I am an Australian citizen who has no records of ever going to Germany yet paypal still closed my . I am now in hundreds of dollars of debt because paypal refused to refund me after multiple fraudulent unauthorised purchases occured. Under the paypal user agreement I should get my money that was stolen back.

[kernowlass]

@zerutonii 

Paypal does not always cover you for unauthorised, if the unauthorised transactions were due to an error on your part ie a virus on your computer or giving away your password etc.

Go read the section in the user agreement to see if and where you may have lost out. 

[PayPal_RebeccaN]

Hey there @zerutonii, 

Welcome to the PayPal Community Forum! 

Thank you for your advice @kernowlass 🙂 

I am sorry to hear this has happened, @zerutonii. Generally, these cases are fully reviewed before a decision is made. However, if you would like to reach out to us for more information, I will leave contact us options. 

To contact our customer service team, click 'Help' or 'Contact' at the bottom of any PayPal Webpage. 

You can also contact us via Facebook PM's or Twitter DM's. 
For Facebook: https://www.facebook.com/PayPal
For Twitter: @AskPayPal

I hope this helps, have a nice day! 

Rebecca 

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